Welcome to our ITIL 4 Foundation training course, which is delivered by a bilingual instructor proficient in Arabic and English.
The ITIL 4 Foundation course (Information Technology Infrastructure Library) is the ideal first step for understanding IT service management based on internationally recognized best practices. This course provides a comprehensive approach aligned with the latest version of the ITIL framework, which emphasizes delivering real value through reliable and efficient IT services.
The course introduces learners to the guiding principles that help organizations enhance service quality and elevate user experiences. Participants explore how IT services can be aligned with business goals through key concepts such as focusing on value, promoting collaboration, and applying a holistic view of operations.
Additionally, the course explains how ITIL practices are implemented in modern work environments, including the integration of development and operations teams, and the structured handling of change and incidents. It also covers IT infrastructure components and how they can be managed to support business continuity and achieve performance objectives.
By the end of the course, learners will have gained the practical knowledge needed to apply ITIL principles and earn the globally recognized ITIL 4 Foundation certification, unlocking new opportunities in the IT service management field.