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ITIL 5 Foundation

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Welcome to our ITIL 5 Foundation training course, which is delivered by a bilingual instructor proficient in Arabic and English.

ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organizations and expands ITIL from service management to full digital product and service management.

ITIL 5 gives leaders, teams, and partners a common language to align strategy, operations, and customer experience, without losing what already works. It’s practical, adaptable, backward compatible, and built to help organizations move faster, stay compliant, and deliver measurable value in a rapidly changing AI-driven digital world.

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FAQ

ITIL 5 is the latest version of the most globally recognized framework for IT governance and Digital Products and Services Management (DPSM). It provides a comprehensive set of best practices and guidelines for organizations to align their digital products and services with business needs and deliver value to customers.

ITIL 5 provides an AI-native, structured and systematic approach to managing digital products and services throughout their lifecycle. It offers guidance on movement from ITSM to DPSM through the application of a comprehensive value chain model that enables organizations to operate in an agile and resilient approach.

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