Welcome to the ITIL® AI Governance (Version 5) Online Zoom Exam Preparation Course. This comprehensive package includes an official exam voucher, live instructor-led training delivered online via Zoom, and realistic simulation exams designed to help you build the knowledge and confidence needed to successfully pass the ITIL AI Governance (Version 5) certification exam.


The course explores how organizations can govern the adoption and use of AI responsibly while enabling innovation and value creation. It examines the opportunities and risks associated with AI and provides practical guidance for establishing effective governance frameworks, policies, controls, and safeguards. Key areas include decision authority and risk management, ethical and responsible AI, data governance, regulatory compliance, transparency, explainability, and accountability.


The course also explores the ITIL AI Capability Model, ITIL AI Governance Improvement Model, and AI governance readiness, as well as how governance should adapt to different AI capabilities, risks, and organizational contexts. Through live instructor-led discussions, practical examples, and exam-focused activities, participants learn how to assess existing governance arrangements, identify AI-specific risks and gaps, design proportionate governance requirements, implement appropriate controls and human oversight, and continually monitor and improve AI governance as technologies, regulations, and stakeholder expectations evolve.