Welcome to our ITIL 4 Strategist: Direct , Plan and Improve course, which is delivered by a bilingual instructor proficient in Arabic and English.


The ITIL 4 Strategist: Direct, Plan, and Improve course is part of the ITIL 4 certification scheme, which is a widely recognized framework for IT service management. This particular course focuses on providing individuals with the skills and knowledge needed to effectively plan and implement strategies for service management improvement within an organization


The ITIL 4 Strategist: Direct, Plan, and Improve course is designed to equip IT professionals with the knowledge, skills, and tools necessary to drive continuous improvement in IT service management within their organizations. Its primary purpose revolves around aligning IT services with business objectives, optimizing resources, and fostering a culture of continual improvement. Participants learn to measure and report on service performance, manage risks, and enhance resilience in IT service delivery.


The course also covers organizational change management strategies to facilitate the successful implementation of service improvement initiatives. Overall, it aims to empower IT professionals to drive positive change, enhance service delivery, and contribute to the overall success of their organizations in an ever-evolving digital landscape.