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ITIL Service (Version 5)

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Welcome to our ITIL® Version 5 Service course, delivered by a bilingual instructor proficient in Arabic and English.


ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.


The course also equips participants with value-driven service management, combining customer/stakeholder value co-creation, human-centered experience-led service improvement, and evidence-based continual improvement to enhance outcomes and reduce waste.

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• Material & Exam Language: English
• Delivery Language: This course is delivered by certified trainer who is proficient in Arabic & English

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